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Frequently asked questions

GENERAL QUESTIONS

How can I purchase a gift voucher?

Shopping for someone else but not sure what to give them? Give them the gift of choice with a Be Coyote gift card.

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

To purchase a gift voucher click the "GIFT CERTIFICATES' tab in the menu bar a the top of the page.

Is Be Coyote an Australian owned & operated company?

Yes we are a proudly owned and operated family business.

Can you tell me more about your returns policy?

We have the best returns policy!

We want you to trust us with your makeup needs & believe it is important to provide you with the option to return your order for a refund if you are not satisfied.

We want you to test our products out at home for a few days & if you feel they are not what you are looking for, simply send us an email within 7 days of receiving your order to orders@becoyote.com to organise a refund.

We do this so that you feel comfortable to purchase from us.

 

Do you ship world wide?

Yes we can ship worldwide.

Please note that currency is display in AUD on our website.

What payment methods do you accept?

Paypal

Credit Card

Bank Deposit for Australian orders

Afterpay for Australian & New Zealand orders

Do you have a shop I can visit or a phone number I can call?

Our warehouse is not open to the public but if you email customerservice@becoyote.com we will respond to your promptly.

We also have a select group of salon stockist located within Australia & NZ that you can visit. They will be able to answer you questions and demonstrate our products. You can also purchase directly from you nearest salon stockist.

Do your prices include GST?

For all orders within Australia, all prices are inclusive of GST.

Will you be getting any new products?

We are always updating and growing our product range to keep up to date with the current trends. If you have any product or shade requests please let us know.

I have emailed you but have not heard back?

We will always respond to your emails in a timely manner so if you have not received a reply from us within 48hrs, please check your junk folder as it may have gone there. Also please check the email address you have sent to is correct. For general enquiries customerservice@becoyote.com and for enquiries relating to an order you have placed orders@becoyote.com

When will you send my order?

We know how excited you are to receive your order and will usually get it posted to you within 24hrs. During busy periods it may take a little longer.

Can I track my order?

Yes you will receive an email once your order has been shipped with your tracking details.

I have not received my order?

We will usually post all orders out within 24hrs of payment being received but during peak times this may take longer.

Once your order has been sent you will receive an email from Australia Post with your tracking details so that you can track your order. If you do not receive this please check your junk folder or email orders@becoyote.com.

Please visit the shipping info page for a guide to delivery speed. Please note that once your order has left our office the delivery speed is out of our control.

If it is longer than the estimated delivery time and your order still has not been received please let us know and we will follow it up for you. orders@becoyote.com

I don't know what foundation shade I need?

We can help!

Email a few photos of yourself to colourmatch@becoyote.com in good natural lighting and we will recommend the best shade for you.

Loose Mineral Foundation- we can also send you a free sample of the same foundation shade that you purchase & a few other shades samples so you can try them first so ensure a perfect match. If one of the samples suits better we will happily exchange the shade for you.

Liquid Foundation - we can also send you a free shade swatch of the same foundation shade that you purchase & a few other shade swatches so you can try them first so ensure a perfect match. If one of the swatches suits better we will happily exchange the shade for you.

Ensure you try the samples before opening the foundation.

If you try the foundation sample and it is not a match, please let us know within 7 days of receipt by emailing orders@becoyote.com and we will happily exchange the shade for you.

If our recommendation is not a match we will happily exchange for another shade.

What happens if my foundation doesn't match?

This is not a problem at all. If you have purchased a foundation and it doesn't match just send us an email to orders@becoyote.com and we will happily exchange the shade for you.

We do this all the time as we understand that purchasing makeup online is tricky and it is very possible that you may choose a shade that doesn't match.

So don't worry at all. We will happily exchange the shade for you.

Do you test your products on animals?

NO WAY!

Be Coyote is a cruelty free, vegan makeup line meaning that we do not test on animals or use any animal derived products in our makeup line.

 

I am not confident applying makeup. Can you help me?

YES we can! We would love to assist you.

Please email customerservice@becoyote.com with your concerns or queries and one of our makeup artist will get in contact with you.

Don't be shy, we think of our customers like family and email back and forth with many of them all the time. There is no such thing as a silly question. Please feel free to ask us about anything.

We would love to chat with you.

 

Do you use dangerous chemicals in your products?

We take the health of your skin very seriously and don't believe in using dangerous chemicals.
Did you know that our founder/owner has acne prone skin and our Loose Mineral Foundation was the very first product she created over eleven years ago. It was specifically formulated to be gentle on the skin & free of all chemicals as Ellana did not want to put anything harsh on her sensitive/acne prone skin.

Is your Mica & other ingredients ethically sourced?

We believe it is extremely important to only work with manufactures that ethically source mica & other ingredients.

This is an important issue and we would not wish to be involved with any business that unethically sources any of their ingredients.

We believe it is our responsibility to support and use manufactures that align themselves with our high ethical standards.

 

I am subscribed to your newsletter but not receiving anything?

Firstly thank you for subscribing to our newsletter. This is the best place to receive exclusive sales & discounts.

If you are not receiving our emails, please check your junk folder as they somethings go there.

If you can't find them in junk, please try re subscribing.

When you visit our website a pop up will come up & you can subscribe there or scroll to the bottom of the page.

If all else fails please email us at customerservice@becoyote.com and we will sort out what ever is going on and get this fixed up for you asap.

I have received a faulty product. Can I get a replacement?

Yes of course you can.

If you receive a faulty product please email orders@becoyote.com & let us know so that we can send you a replacement asap.

Can you tell me more about your exchange policy?

We have the best exchange policy.

If you receive your order and are just not loving it, we are more than happy to exchange it for another product or another shade.

We understand that sometimes a product or shade is different to how you expected so will happily accept exchanges.

Just contact us within 7 days of receiving your order to organise your exchange.

Do you have any discount codes?

From time to time we have discount codes.

The best way to find out about them is to subscribe to our newsletter.

Only one discount code can be used at a time.

PRODUCT QUESTIONS

How do I know which primer to choose?

We have two different primers - Mineral Primer & Natural Primer.

Both are beautiful and can be used by all skin types.

Let us explain the difference between these two products.

Mineral Primer is a clear silky gel like consistency and unlike other primers it has the ability to smooth out your complexion by filling in pores and fine lines, creating a “blurring’ effect on your skin.  

We love it because we can see a noticeable difference in the texture of the skin when using it.

You foundation goes on nicer and looks smoother when using this primer.

 

Natural Primer - If you are looking for a 100% natural product then this is the primer for you.

It contains only natural ingredients and the light lotion like consistency will hydrate any dry areas and help eliminate shine from oily areas.

 

But which is the best?

They are both amazing and it is just personal preference as to which you will prefer.

All skin types can benefit from using these primers. Both the Mineral Primer & the Natural Primer will create a barrier between your skin and makeup, to help prevent any oil produced by your skin from breaking up your foundation during the day.

My loose mineral foundation is settling in my fine lines. What can I do?

If makeup is settling in your fine lines there are a few things you can do

Primer - Our Mineral Primer is the best primer to help stop this happening. The clear gel like consistency will help smooth out your complexion by filling in pores and fine lines, creating a “blurring’ effect on your skin.  

Now wait for a few minutes before applying your foundation. If you apply foundation straight after applying primer, it will not sit properly on your skin and may result in uneven foundation and creasing and product settling in fine lines.

Applying your loose mineral foundation in light circle motions is the best way to ensure you create a nice even finish. If you apply too heavily the foundation will sit on top of your skin and the results will be an uneven patchy finish that emphasises fine lines.

So light layers are always best. If you want more coverage just continue to add more light layers until you achieve the coverage you desire.

With each layer of foundation you apply, ensure that you are blending the foundation well into your skin. By blending you are ensuring that the foundation is not just sitting on top of your skin but instead is blended with your skins natural oils to create a flawless finish. Spending the time to blend and perfect you base will make a huge difference it how you foundation looks and lasts through out the day. You will see considerably less foundation settling into your fine lines.

Then apply Veil or HD Powder as this will help to set your foundation. It is important to ensure that there are no creases in your foundation when you apply the Veil or Hd. You want you foundation looking flawless before you apply any setting powder, because that is how you will be setting it.

Another trick is to use our damp beauty sponge and lightly press the sponge onto the areas that the foundation is settling in until the creasing disappears.

 

 

Do you foundations have an SPF rating?

Yes our Loose Mineral Foundations are SPF15+

I am using Liquid Magic, why do I look oily?

If you look oily or if your makeup is wiping off easily then you have applied way too much Liquid Magic.

Try applying a lot less and see how you go.

Also we always recommend applying Veil when you are using Liquid Magic

 

Is Liquid Magic good for my skin?

Yes it sure is.

Liquid Magic is a beautiful blend of essential oils and vitamin e & your skin will love it!

Apply it all over your face and body as an overnight treatment & see how soft and hydrated your skin feels in the morning.

My face gets oily through out the day. What can I do?

If you are getting shine through out the day we have two products that will help.

Primer - Primer is essential if you have oily skin as it will create a barrier between your skin & your makeup. This barrier will make it harder for your natural oils to break through to the surface of your skin. Either our Mineral Primer or Natural Primer are great with oily skin types.

Veil - Veil is a game changer for those experiencing oily skin. It is oil absorbing & will be your new best friend. You apply the Veil over your foundation and it will get to work absorbing any excess oil throughout the day.

If you are still experiencing shine, apply veil both before and after your foundation.

As a quick fix you can also apply veil through out the day any time you notice oilyness. It will instantly absorb any shine leaving your makeup looking perfect and untouched.

CONTACT US

  • customerservice@becoyote.com

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