Be Coyote Pty Ltd does not accept returns or exchanges for change of mind or choice of colour. We understand that purchasing foundation online can be tricky, so we have a trained team available to help you with your foundation shade selection.
Please email a few photos of yourself in good NATURAL lighting to firstname.lastname@example.org and we will recommend the best foundation shade for you.
Loose Mineral Foundation - We will also include a sample of the shade you have ordered so that you can test the shade first before opening the full size foundation.
Liquid Foundation - Trial sized tubes can be purchased to try before you buy the full sized product.
If I choose the wrong foundation shade can I send it back to exchange for another shade?
Yes if it is unopened and still in the box with seals attached we will happily exchange for another shade.
To qualify for a shade exchange the foundation you exchange must be UNOPENED.
We will not exchange a foundation that has been opened.
To request a shade exchange please follow these instructions:
Email email@example.com within 7 days of receipt of order, providing your order number.
A representative will organise the exchange and will provide address details that you can post the foundation back to.
You will be responsible for the cost to return the foundation to us.
We will cover the cost of sending the new foundation to you.
You will not qualify for an exchange if any of the following have occurred.
- If you have gone against our recommendation and purchased a different shade and find it does not match.
- If longer then 7 days has past since receiving the Foundation.
- If the foundation has been opened.
If you believe you have received a faulty item please email firstname.lastname@example.org immediately to request a Goods Return Form. This form must be returned with the product within 7 days after receiving your order. The returned product will be inspected and if deemed to be faulty a replacement with be sent to you.
What happens if I am unhappy with the products or change my mind?
Shopping online can be tricky so we have a trained team available to answer any questions you have before you place your order. We are here to help you and assist with any question you have.
Please email email@example.com before placing your order to ensure all your queries are answered as we do not accept returns or exchanges for change of mind or if you are unhappy with the product.
If you are unhappy with a product or the service you have received, please let us know. Our goal is to provide amazing products and customer service. We want you to be 100% happy, and if you are not happy, please let us know so that we can do our best to resolve the issue.
Can I return/exchange products purchased online at a Be Coyote salon stockist?
Our salon stockists run their business separate to ours, so any products purchased online can not be returned/exchanged at our stockists.
Can I return/exchange products purchased from a Be Coyote salon stockist?
Our salon stockists run their business separate to ours, so you would need to contact the stockist you purchased from in regard to their policies.
Product Description and Colours
We do our best to accurately describe our products and colours. The colour you see will depend on the monitor you are using so we can not guarantee the accuracy of the colours.