We understand that purchasing makeup online can be daunting, so we have taken the risk away by offering a money back guarantee.

Feel confident that you can return the products within 7 days of receiving them if you are not 100% satisfied with your purchase.

If you love the product, but the shade is not what you expected, we will happily exchange for another shade.

To assist with Foundation shade selections, please use our FREE COLOUR MATCH SERVICE and we will recommend the best shade for you.

We also have Foundation samples available for purchase if you wish to trial first.

How to organise a return and refund

1. Email orders@becoyote.com within 7 days of receiving your order and quote your order number & advise the product/products you wish to return.
2. We will respond within 48hrs and provide you with the return address so you can post the products back to us.
3. Once we have received the returned goods, we will refund your payment.

How to organise a product exchange

1. Email orders@becoyote.com within 7 days of receiving your order and quote your order number & advise the product/products you wish to exchange.
2. We will respond within 48hrs and provide you with the return address so you can post the products back to us.
3. Once we have received the returned goods, we will send the products that you have exchanged them for.

Common questions

Do I have to pay the return postage to send the products back to you?

Yes sending the products back will be your cost, and we will cover the costs to send the new exchanged products to you.

If I return my entire order for a refund, will I also be refunded the postage charge?

You will be refunded you total order amount, minus the postage charge.

Can I return part of my order but keep the rest?

Yes you can. For example if you have purchased 5 products and only wish to return 1. That is fine. We can refund or exchange the 1 product.

I love the Foundation, but the shade is not a match. What can I do?

Just email orders@becoyote.com and let us know. We can exchange for another shade. 

What happens if I have exchanged my foundation and the new foundation is not a perfect match either?

No problem at all.  We will assist you in the exchange process and will ensure you are happy with your foundation. We will do everything to ensure you are happy and receive a perfect match. There is no need to worry about this 😊

Faulty Goods

If you believe you have received a faulty item please email orders@becoyote.com immediately to request a Goods Return Form. This form must be returned with the product within 7 days after receiving your order.  We will happy exchange the product or offer a refund.

Can I return/exchange products purchased online at a Be Coyote salon stockist?

Our salon stockists run their business separate to ours, so any products purchased online can not be returned/exchanged at our stockists.

Can I return/exchange products purchased from a Be Coyote salon stockist?

Our salon stockists run their business separate to ours, so you would need to contact the stockist you purchased from in regard to their policies.

Product Description and Colours

We do our best to accurately describe our products and colours. The colour you see will depend on the monitor you are using so we can not guarantee the accuracy of the colours. Please feel free to contact us on customerservice@becoyote.com if you have any questions or would like us to send you more products images or provide further info.