Contact Us:
General enquiries: customerservice@becoyote.com
Foundation shade help: colourmatch@becoyote.com
Order enquiries: orders@becoyote.com
Shopping for someone else but not sure what to give them? Give them the gift of choice with a Be Coyote gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
To purchase a gift voucher, click the "GIFT CERTIFICATES" tab in the menu bar at the top of the page.
Yes, we are proudly owned and operated as a family business in Australia.
No way! Be Coyote is a cruelty-free, vegan makeup line, with no animal testing or animal-derived products.
No, we prioritize skin health and avoid using harsh chemicals. Our founder formulated our Loose Mineral Foundation to be gentle, specifically designed to be safe for sensitive or acne-prone skin.
Yes, we work exclusively with manufacturers who ethically source mica and other ingredients, as we hold high ethical standards.
We continuously update and expand our product range. Feel free to share any product or shade requests!
If your product or shade isn't what you expected, we’re happy to arrange an exchange within 7 days of receiving your order.
Yes, we offer worldwide shipping. Prices are displayed in AUD on our website.
We accept:
Yes, all Australian orders include GST.
We aim to dispatch all orders within 24 hours, though it may take longer during peak periods.
Yes, you’ll receive an email with tracking details once your order has shipped.
If your order hasn’t arrived, please check the tracking information sent to you. If you don’t see it, check your junk folder or contact us at orders@becoyote.com.
We can help with a free shade match service! Send us photos in natural light to colourmatch@becoyote.com. We also offer sample shades with your purchase to ensure a perfect match.
If your shade isn’t a match, contact orders@becoyote.com within 7 days, and we’ll exchange it for you.
We offer two primers:
This might mean you applied too much. Try using less and applying Veil powder to control shine.
Yes, our Loose Mineral Foundations offer SPF15+ protection.
Our warehouse is not open to the public, but our select salon stockists in Australia & NZ can assist you. Please email customerservice@becoyote.com with any questions.
Absolutely! Email customerservice@becoyote.com for assistance from one of our makeup artists.
We typically respond within 48 hours. If you haven’t heard from us, please check your junk folder or verify the email address you used.
Yes, email us at orders@becoyote.com, and we’ll arrange a replacement for you.
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General inquiries: customerservice@becoyote.com
Order-related questions: orders@becoyote.com
Colour match assistance: colourmatch@becoyote.com