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General

How can I purchase a gift voucher?

Shopping for someone else but not sure what to give them? Give them the gift of choice with a Be Coyote gift card.

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

To purchase a gift voucher, click the "GIFT CERTIFICATES" tab in the menu bar at the top of the page.

Is Be Coyote an Australian-owned & operated company?

Yes, we are proudly owned and operated as a family business in Australia.

Do you test your products on animals?

No way! Be Coyote is a cruelty-free, vegan makeup line, with no animal testing or animal-derived products.

Do you use dangerous chemicals in your products?

No, we prioritize skin health and avoid using harsh chemicals. Our founder formulated our Loose Mineral Foundation to be gentle, specifically designed to be safe for sensitive or acne-prone skin.

Is your mica & other ingredients ethically sourced?

Yes, we work exclusively with manufacturers who ethically source mica and other ingredients, as we hold high ethical standards.

Will you be getting any new products?

We continuously update and expand our product range. Feel free to share any product or shade requests!

Can you tell me more about your exchange policy?

If your product or shade isn't what you expected, we’re happy to arrange an exchange within 7 days of receiving your order.

Shipping & Orders

Do you ship worldwide?

Yes, we offer worldwide shipping. Prices are displayed in AUD on our website.

What payment methods do you accept?

We accept:

  • PayPal
  • Credit Card
  • Bank Deposit (Australia only)
  • Afterpay (Australia & New Zealand only)
Do your prices include GST?

Yes, all Australian orders include GST.

When will you send my order?

We aim to dispatch all orders within 24 hours, though it may take longer during peak periods.

Can I track my order?

Yes, you’ll receive an email with tracking details once your order has shipped.

I have not received my order; what should I do?

If your order hasn’t arrived, please check the tracking information sent to you. If you don’t see it, check your junk folder or contact us at orders@becoyote.com.

Product

What if I don’t know my foundation shade?

We can help with a free shade match service! Send us photos in natural light to colourmatch@becoyote.com. We also offer sample shades with your purchase to ensure a perfect match.

What should I do if my foundation shade doesn’t match?

If your shade isn’t a match, contact orders@becoyote.com within 7 days, and we’ll exchange it for you.

How do I know which primer to choose?

We offer two primers:

  • Mineral Primer: Clear, gel-like, smooths complexion by filling pores and lines.
  • Natural Primer: 100% natural, hydrates and controls shine.
Why does Liquid Magic make my skin look oily?

This might mean you applied too much. Try using less and applying Veil powder to control shine.

Do your foundations have SPF?

Yes, our Loose Mineral Foundations offer SPF15+ protection.

Customer Service & Assistance

Do you have a shop I can visit or a phone number to call?

Our warehouse is not open to the public, but our select salon stockists in Australia & NZ can assist you. Please email customerservice@becoyote.com with any questions.

I’m not confident applying makeup; can you help?

Absolutely! Email customerservice@becoyote.com for assistance from one of our makeup artists.

I haven’t received a response to my email. What should I do?

We typically respond within 48 hours. If you haven’t heard from us, please check your junk folder or verify the email address you used.

I received a faulty product. Can I get a replacement?

Yes, email us at orders@becoyote.com, and we’ll arrange a replacement for you.

Do you have any discount codes?

We occasionally offer discounts to our newsletter subscribers. Sign up to stay updated.

Contact Us

General inquiries: customerservice@becoyote.com

Order-related questions: orders@becoyote.com

Colour match assistance: colourmatch@becoyote.com